Is it fragrance-free?
Free from added fragrance unless otherwise stated on the product page.
What is the Pout Perfect Lip Pencil suitable for?
It's a 3-in-1 product—lipstick, lip liner, and blush. The smooth, creamy formula allows effortless application and comfortable wear.
How do I best use the Pout Perfect Lip Pencil?
Use the tip of the pencil to outline your lips for precise definition, then use the side to fill in colour like a lipstick. Apply directly to cheeks by dotting or lightly sketching colour onto your desired areas, we recommend starting with three small dots for easy control. The creamy formula blends seamlessly with your fingers or with our 127 Blush & Contour Brush.
Is it transfer-proof?
Thanks to its creamy texture, the formula feels comfortable on the lips. As with most creamy products, slight transfer may occur depending on wear and daily activities.
How do I sharpen the Pout Perfect Lipstick correctly?
Easily sharpen it with a suitable makeup sharpener; we recommend our Supersize Sharpener.
Why does the shade look different on me than in the photos?
The final shade may appear slightly different depending on your natural lip colour, skin tone, and lighting. That's why we show our lipsticks on different models and skin tones to give you a more realistic impression.
What is in the Pout Perfect Lip + Cheek Pencil?
The formula is enriched with Hyaluronic Acid to help plump and hydrate lips, alongside Shea Butter and Castor Seed Oil to nourish and condition for a smooth, comfortable finish.
How long does delivery take?
Delivery times depend on your location. Estimated shipping times are: UK: 2–3 business days, Germany: 2–3 business days, EU: 3–5 business days, International: 5–10 business days. Please note that delivery times may vary slightly during busy periods.
When will my order be shipped?
Orders are usually processed and dispatched within 1–2 business days after the order has been placed. Once your order has been shipped, you will receive a confirmation email with tracking information.
How can I track my order?
As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking link. You can use this link at any time to check the current delivery status of your parcel.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please allow a little additional transit time as shipping delays may occasionally occur. If your order still hasn't arrived, please contact our Customer Care team for assistance.
Do I have to pay customs duties or import fees?
For deliveries outside the European Union, customs duties or import fees may apply and are determined by the local customs authorities. These charges are the responsibility of the recipient. Orders shipped within the EU and to the UK are not subject to additional customs duties.
How long do I have to return my order?
You can return unused and unopened products within 28 days of delivery. To be eligible for a return, items must be in their original condition and packaging. Please make sure the products have not been used or opened.
Can I return opened cosmetic products?
For hygiene and safety reasons, opened or used cosmetic products cannot be returned. We can only accept returns of products that are unused, unopened, and in their original packaging.
Who pays for return shipping?
Return shipping costs depend on the country from which the return is sent. In some regions, customers are responsible for return shipping fees. Please refer to our Returns Policy for detailed information about return costs and instructions.
When will I receive my refund?
Once we receive and inspect your return, refunds are usually processed within 5–14 business days. The refund will be issued to your original payment method.
