Terms & Conditions

1) Scope of Application

1.1 These Terms and Conditions (hereinafter "T&C") of ZOEVA GmbH, Karl-Ritscher-Anlage 1-3, 60437 Frankfurt am Main, Germany (hereinafter "Seller") shall apply to all contracts concluded between a consumer or a trader (hereinafter "Customer") and the Seller relating to the goods and/or services presented by the Seller in its online shop. The inclusion of the Customer's own conditions is herewith objected to, unless other terms have been stipulated.

1.2 These T&C apply accordingly to contracts for the delivery of vouchers, unless expressly agreed otherwise.

1.3 A consumer pursuant to these T&C is any natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity. A trader pursuant to these T&C is any natural or legal person or partnership with legal capacity acting in the performance of a commercial or self-employed occupational activity when concluding a legal transaction.

2) Conclusion of the Contract

2.1 The product descriptions in the Seller's online shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Customer.

2.2 The Customer may submit the offer via the online order form integrated into the Seller's online shop. In doing so, after having placed the selected goods in the virtual basket and passed through the ordering process, and by clicking the button finalising the order process, the Customer submits a legally binding offer of contract with regard to the goods contained in the basket. The Customer may also submit the offer by e-mail or post.

2.3 The Seller will send the Customer a confirmation of receipt of the offer without undue delay. Such an e-mail does not constitute a binding acceptance of the order unless, in addition to confirming receipt, acceptance is declared at the same time.

2.4 The contract is only concluded upon acceptance by the Seller. The Seller may accept the Customer's offer within five days

• by transferring an order confirmation in text form (e.g. e-mail), whereby receipt of the order confirmation by the Customer is decisive, or
• by delivering the ordered goods, whereby receipt of the goods by the Customer is decisive, or
• by requesting the Customer to pay after the order was placed.

Provided that several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should the Seller not accept the Customer's offer within the aforementioned period of time, this shall be deemed as rejecting the offer with the effect that the Customer is no longer bound by their statement of intent.

2.5 The period for acceptance of the offer shall start on the day after the Customer has sent the offer and ends on expiry of the fifth day following the sending of the offer.

2.6 When submitting an offer via the Seller's online order form, the text of the contract is stored by the Seller and sent to the Customer in text form (e.g. e-mail) together with these T&C after the order has been sent. In addition, the text of the contract is archived on the Seller's website and can be accessed by the Customer free of charge via their password-protected customer account, provided the Customer created a customer account before sending the order.

2.7 Prior to submitting a binding order via the Seller's online order form, the Customer may continuously correct their entries using the usual keyboard and mouse functions. In addition, all entries are displayed once again in a confirmation window prior to the binding submission of the order and can also be corrected there.

2.8 The contract may be concluded in English.

2.9 Order processing and contact are generally made via e-mail and automated order processing. The Customer must ensure that the e-mail address provided for order processing is accurate so that e-mails sent by the Seller can be received at this address. In particular, when using spam filters, the Customer must ensure that all e-mails sent by the Seller or by third parties commissioned with the order processing can be delivered.

3) Right of Cancellation (Withdrawal)

3.1 Consumers are entitled to the statutory right of cancellation.

3.2 Detailed information can be found in the Seller's instruction on cancellation, which also contains the model cancellation form.

3.3 Independently of the statutory right of cancellation, the Seller grants consumers a voluntary 28-day returns guarantee from receipt of the goods. The statutory right of cancellation remains unaffected by this guarantee.

4) Prices and Payment

4.1 Unless otherwise stated in the Seller's product description, the prices indicated are total prices including statutory value added tax. Any additional delivery and shipping costs are specified with the respective product presentation and on the Shipping & Delivery page and are displayed in the checkout before the order is placed.

4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the Seller is not responsible and which are borne by the Customer, unless delivery duty paid (DDP) is expressly indicated for the respective country on the Shipping & Delivery page. Such costs include, for example, money transfer fees (transfer or exchange-rate charges) or import duties and taxes (e.g. customs duties).

4.3 Various payment options are available to the Customer (currently in particular: credit card, PayPal, Klarna, Apple Pay, Google Pay, Shop Pay); they are indicated in the Seller's online shop during checkout and may vary by country.

4.4 Unless otherwise agreed, the purchase price is due for payment immediately upon conclusion of the contract.

4.5 When paying by means of a payment method offered by PayPal, payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), subject to the PayPal terms of use, available at https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full or — if the Customer does not have a PayPal account — subject to the terms for payments without a PayPal account, available at https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full.

4.6 When selecting a payment method offered via "Klarna", payment is processed by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. Klarna's terms of use additionally apply and are displayed to the Customer during checkout.

5) Delivery and Shipping

5.1 Unless otherwise agreed, goods are delivered by dispatch to the delivery address specified by the Customer. The delivery address specified in the Seller's order processing is decisive.

5.2 The delivery times and shipping costs applicable to the respective country of delivery are stated on the Shipping & Delivery page and are displayed to the Customer before the order is placed. Unless a different delivery time is stated there, delivery takes place within 14 calendar days at the latest. The delivery period begins on the day of receipt of the full purchase price if advance payment has been agreed, otherwise upon conclusion of the contract.

5.3 If the transport company returns the goods to the Seller because delivery to the Customer was not possible, the Customer bears the costs of the unsuccessful dispatch. This does not apply if the Customer effectively exercises their right of cancellation, if the delivery could not be made due to circumstances beyond the Customer's control, or if the Customer was temporarily prevented from accepting the offered service, unless the Seller had given the Customer reasonable advance notice of the service.

6) Retention of Title

If the Seller provides advance performance, the Seller retains title to the delivered goods until the purchase price owed has been paid in full.

7) Liability for Defects (Warranty)

7.1 If the purchased item is defective, the provisions of statutory liability for defects apply.

7.2 The Customer is requested to complain to the deliverer about goods delivered with obvious transport damage and to inform the Seller accordingly. If the Customer fails to do so, this has no effect whatsoever on their statutory or contractual claims for defects.

8) Redemption of Campaign Vouchers

8.1 Vouchers issued by the Seller free of charge for a specific period of validity within the framework of promotional activities and which cannot be purchased by the Customer (hereinafter "campaign vouchers") can only be redeemed in the Seller's online shop and only within the specified period.

8.2 Individual products may be excluded from the voucher campaign if such a restriction results from the content of the campaign voucher.

8.3 Campaign vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.

8.4 Only one campaign voucher can be redeemed per order.

8.5 The value of the goods must be at least equal to the amount of the campaign voucher. Any remaining credit will not be refunded by the Seller.

8.6 If the value of the campaign voucher is insufficient to cover the order, the Customer may choose one of the other payment methods offered by the Seller to pay the difference.

8.7 The campaign voucher credit is neither paid out in cash nor does it bear interest.

8.8 The campaign voucher will not be refunded if the Customer returns goods paid for in full or in part with a campaign voucher within the framework of their statutory right of cancellation.

8.9 Campaign vouchers are intended for use only by the person named on the voucher and are not transferable. The Seller is entitled, but not obliged, to check the material eligibility of the respective voucher holder.

9) Redemption of Gift Vouchers

9.1 Vouchers that can be purchased via the Seller's online shop (hereinafter "gift vouchers") can only be redeemed in the Seller's online shop, unless otherwise stated on the voucher.

9.2 Gift vouchers and remaining credit on gift vouchers can be redeemed until the end of the third year following the year of purchase of the voucher, unless a longer statutory limitation period applies. Remaining credit will be credited to the Customer until the expiry date.

9.3 Gift vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.

9.4 Only one gift voucher can be redeemed per order.

9.5 Gift vouchers can only be used for the purchase of goods and not for the purchase of further gift vouchers.

9.6 If the value of the gift voucher is insufficient to cover the order, the Customer may choose one of the other payment methods offered by the Seller to pay the difference.

9.7 The gift voucher credit is neither paid out in cash nor does it bear interest.

9.8 Gift vouchers are transferable. The Seller may render performance with discharging effect to the respective holder redeeming the voucher in the Seller's online shop. This does not apply if the Seller has knowledge or grossly negligent ignorance of the holder's lack of entitlement, legal incapacity or lack of authority to represent.

10) Applicable Law, Jurisdiction, Dispute Resolution

10.1 The law of the Federal Republic of Germany applies to all legal relations between the parties, excluding the laws governing the international sale of movable goods. For consumers, this choice of law only applies to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has their habitual residence.

10.2 If the Customer is a merchant, a legal person under public law or a special fund under public law with its registered office in the Federal Republic of Germany, the Seller's registered office is the exclusive place of jurisdiction for all disputes arising from this contract. If the Customer's registered office is outside the Federal Republic of Germany, the Seller's registered office is the exclusive place of jurisdiction if the contract or claims arising from it can be attributed to the Customer's professional or commercial activity. In the aforementioned cases, the Seller is in any event entitled to bring proceedings before the court at the Customer's registered office.

10.3 The Seller is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the German Act on Alternative Dispute Resolution in Consumer Matters (VSBG).

Last updated: August 2026