Shipping & Delivery
Shipping costs & delivery time
Great news: We are shipping across the world!
We send all parcels with DHL Paket International Premium delivery service from Germany.
To find out about your local shipping rates* and delivery times** please have a look at the table below.
United Kingdom
Germany
European Union
International
United Kingdom (in English)
www.zoevacosmetics.co.uk
| United Kingdom |
|
Free shipping Shipping costs: £ 0,00* Delivery time: 4-6 business days** |
Germany (in German)
www.zoevacosmetics.de
| Germany |
|
DHL Premium
Free shippingShipping costs: 0,00 €* Delivery time: 1-3 business days** |
| Austria |
|
DHL Parcel International Premium
Free shippingShipping costs: 0,00 €* Delivery time: 2-8 business days** |
| Switzerland |
|
DHL Parcel International Premium
Free shipping over 100,00 €
Shipping costs: 15,00 €*
Delivery time: 2-8 business days**
|
Europe (in English)
www.zoevacosmetics.eu
| Austria |
|
Free shipping Shipping costs: 0,00 €* Delivery time: 2-8 business days** |
| Belgium |
|
Free shipping over 50,00 € Shipping costs: 4,90 €* Delivery time: 2-8 business days** |
| Bulgaria |
|
Free shipping over 75,00 € Shipping costs: 7,90 €* Delivery time: 4-11 business days* |
| Croatia |
|
Free shipping over 75,00 € Shipping costs: 7,90 €*
Delivery time: 4-11 business days**
|
| Cyprus |
| Free shipping over 75,00 € Shipping costs: 7,90 €* Delivery time 3-10 business days** |
| Czech Republic |
| Free shipping over 75,00 € Shipping costs: 6,90 €* Delivery time: 2-8 business days** |
| Denmark |
|
Free shipping over 75,00 € Shipping costs: 6,90 €* Delivery time: 5-11 business days** |
| Estonia |
|
Free shipping over 75,00 € Shipping costs: 7,90 €* Delivery time: 3-11 business days** |
| Finland |
|
Free shipping over 75,00 € Shipping costs: 7,90 €* Delivery time: 3-11 business days** |
| France |
|
Free shipping over 50,00 € Shipping costs: 5,90 €* Delivery time: 3-9 business days** |
| Greece |
| Free shipping over 75,00 € Shipping costs: 7,90 €* Delivery time: 3-10 business days** |
| Hungary |
| Free shipping over 75,00 € Shipping costs: 6,90 €* Delivery time: 4-11 business days** |
| Ireland |
| Free shipping over 75,00 € Shipping costs: 7,90 €* Delivery time 3-5 business days** |
| Italy |
| Free shipping over 50,00 € Shipping costs: 7,90 €* Delivery time: 3-5 business days** |
| Latvia |
| Free shipping over 75,00 € Shipping costs: 7,90 €* Delivery time: 3-10 business days** |
| Lithuania |
| Free shipping over 75,00 € Shipping costs 7,90 €* Delivery time: 3-11 business days** |
| Luxembourg |
| Free shipping over 75,00 € Shipping costs: 6,90 €* Delivery time: 2-8 business days** |
| Malta |
| Free shipping over 75,00 € Shipping costs: 7,90 €* Delivery time: 4-11 business days** |
| Netherlands |
|
Free shipping over 50,00 € Shipping costs: 4,90 €* Delivery time: 2-8 business days** |
| Poland |
|
Free shipping over 50,00 € Shipping costs: 5,90 €* Delivery time: 2-8 business days** |
| Portugal |
|
Free shipping over 75,00 € Shipping costs: 7,90 €* Delivery time: 3-10 business days** |
| Romania |
|
Free shipping over 75,00 € Shipping costs: 6,90 €* Delivery time: 5-13 business days** |
| Slovakia |
|
Free shipping over 75,00 € Shipping costs: 6,90 €* Delivery time: 3-10 business days |
| Slovenia |
|
Free shipping over 75,00 € |
| Spain |
| Free shipping over 50,00 € Shipping costs: 5,90 €* Delivery time: 4-11 business days** |
| Sweden |
| Free shipping over 75,00 € Shipping costs: 6,90 € Delivery time: 3-10 business days** |
International (in English)
www.zoevacosmetics.com
| United States of America |
|
Free shipping over US$100.00 Shipping costs: US$18.00* Delivery time: 6-20 business days** |
|
Australia |
| Free shipping over US$100.00 Shipping costs: US$25.00* Delivery time: 9-40 business days** |
|
Canada |
| Free shipping over US$100.00 Shipping costs: US$25.00* Delivery time: 6-40 business days** |
|
Belarus, Moldova, Norway, Albania, Liechtenstein, Switzerland |
| Free shipping over US$100.00 Shipping costs: US$15.00* Delivery time: 8-26 business days** |
|
Algeria, Georgia, Israel, Turkey |
| Free shipping over US$100.00 Shipping costs: US$25.00* Delivery time: 8-26 business days** |
|
Kazakhstan, Kuwait, Qatar, Saudi Arabia, United Arab Emirates |
| Free shipping over US$125.00 Shipping costs: US$25.00* Delivery time: 8-26 business days** |
|
Armenia, Azerbaijan, Bahrain, China, Hong Kong SAR, India, Indonesia, Japan, Jordan, Kyrgyzstan, Macao SAR, Malaysia, Mexico, Oman, Singapore, South Korea, Taiwan, Thailand, Uzbekistan, Vietnam |
| Free shipping over US$125.00 Shipping costs: US$30.00* Delivery time: 8-26 business days** |
|
Argentina, Colombia, South Africa, Peru |
| Free shipping over US$125.00 Shipping costs: US$35.00* Delivery time: 8-26 business days** |
|
New Zealand |
| Free shipping over US$125.00 Shipping costs: US$35.00* Delivery time: 10-50 business days** |
|
Monaco |
| Free shipping over US$75.00 Shipping costs: US$15.00* Delivery time: 5-25 business days** |
|
USA |
| Free shipping over US$100.00 Shipping costs: US$18.00* Delivery time: 6-20 business days** |
During the high season please be aware of potential delays with order processing and delivery. We love our customers and promise we will do our best to get your order to you as soon as possible!
*The listed price is a shipping & handling lump sum. It is either a gross price (= incl. VAT) or a net price (= without VAT). For shipments outside of the European Union, additional taxes or charges (i.e. Customs) for your order, which are not billed by us, will be charged to you directly by the respective customs or tax authorities. Kindly note, the customer is responsible for this required amount. For additional details, please contact these authorities directly.
**The period of time for the delivery starts in case using the payment method bank transfer with the day of transmitting the transfer to the remitting bank, when using other payment methods with the day after the conclusion of contract and ends with the expiration of the last day of the period. In case the last day of the period of time in the destination area is a Saturday, a Sunday or a national holiday, the last day will be the next business day.
Delivery conditions
Orders are normally processed within 1-2 business days after placing your order. Once your order has been dispatched, you will receive an email notification containing a link that will allow you to track your parcel with DHL.
As soon as the parcel arrives in the country of destination, it will be handed over to the local post office for delivery.
For shipping to Germany, Austria and Switzerland, continue shopping on our German website www.zoevacosmetics.de.
In case your shipping address is located in the European Union, feel free to visit our EU store at www.zoevacosmetics.eu.
For deliveries to the United Kingdom, please visit our UK Store www.zoevacosmetics.co.uk to place your order.
Returns
If you would like to return a part of your order please be aware that return shipping costs have to be paid by the customer. For more information on returns instructions, please visit our FAQs.
Related articles
Does ZOEVA offer express shipping or other shipping options?
Where can I find information about my shipment?
I paid for DHL delivery. Why is my parcel with the local postal service?
I have not received a shipping confirmation.
The delivery of my parcel has failed.
My parcel has been delivered, but I have not received anything yet.
My parcel is being returned to the sender.
My parcel is overdue. What to do next?
Got more questions? Our Customer Care Team will be happy to help. Feel free to visit our contact page.
